Monday, April 30, 2007

Did you ever buy a vacuum you liked?

Published April 16, 2007

Eureka, Dirt Devil, Kenmore, Fantom.
They stood like soldiers up on a shelf.
Below them were their boxes that proudly proclaimed things such as "Bagless!" "12 amps!" "Rated 33.0!"
And I stood in the middle of the aisle sizing up one vacuum soldier after the other.
I was on a "Buy a Household Appliance" mission and there are few things in this world that are more humbling.
There are two ways to buy: As an educated consumer or flying by the seat of your pants.
Which is better? Beats me. I've never figured it out. All I know is that there was always something better than the one I bought.
I recently bought a new dishwasher, and I could not have been more educated. I studied online, and I studied the Consumer Reports' Buying Guide. I narrowed my choices, tucked the guide into my purse and went to nearly every store in the county that sells dishwashers.
My choices were nowhere to be found.
I showed a clerk in a popular large appliance store my choice in the buying guide.
She put on her reading glasses and looked at the page.
"Oh, those are last year's model numbers."
"But this is the 2007 buying guide," I told her.
"Yeah, but it comes out before the new models do."
See, you try to be an educated shopper, and they change textbooks on you.
I followed her to the model that she said used to be the model I was looking for.
"This one," she said. "See, it has three washing arms and an adjustable top shelf."
I wasn't looking at the dishwasher. I was looking at her, trying to figure out if she was telling me the truth. She seemed honest enough, but I couldn't be sure.
In the end, I wrote down the new model number and told her I'd be back.
As I was walking out of the store, I started thinking that my old dishwasher wasn't all that bad.
In fact, I didn't even need a new one. Just because the door was broken and the bottom shelf rolled down it and across the kitchen floor during loading or unloading was no reason to get rid of it. I could just keep using my leg to keep the shelf from rolling across the floor.
And it did get the dishes clean.
A couple of weeks and a bruised shin later, I was back in the store. My spirit was broken. My will to find the World's Best Dishwasher gone.
All I had left was faith in my fellow man so I bought the one the saleswoman recommended and hoped for the best. Although it has been fine, I still wonder about the lost model.
My trip to buy a vacuum cleaner was completely different. I decided we needed a new vacuum to clean our old house - yes, we still have both an old and a new house - and I went to buy one.
So, there I stood in the vacuum aisle, wishing I had my Consumers' Report Buying Guide. I narrowed down my choices by process of elimination and bought one - not the least expensive, but definitely at the low end.
It seemed to work fine, but what do I know? I found my buying guide and opened it to "Vacuums."
My chosen model was not among the top 10. Shoot, it wasn't among the top 33. But the brand was - and maybe, just maybe, they changed the name of the model after the guide came out.
After all, it is the 2007 buying guide, you know.

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